Zendesk Status Page
Create a page that let’s customers know what’s happening with their Zendesk. Tailor information that is relevant to them and present a large amount of information in a simplified manner.
The original status page fell short in that it only offered a vague sense of reliability, with the Twitter feed providing the only real useful information. The % uptime displayed was more of a marketing number but didn’t hold significance for current customers. The primary goal of the redesigned page was to provide current customers with an accurate method for viewing Zendesk reliabiliy data that was relevant to them while also providing a more specific, yet general window into the companies reliability for prospective customers.
The direction that was opted for plotted incidents linearly on a time table, having length correspond to how long an incident lasted. The use of color was minimized to only show when problems occurred and to not over alert customers. Current and historical information was combined on a single chart and information for each incident could be accessed by clicking on the graph.
