Digital designer, writer, builder. Most recently focused on creating simple solutions to complex enterprise problems.
In a past life I fabricated furniture and designed physical spaces.
Recent experience
Lyft
- Owned admin experience for Lyft Business, enabling organizations to leverage rideshare. Led cross-team initiatives such as product suite and self serve onboarding.
- Launched enterprise grade 0-1 products such as Lyft Pass which generated millions $ in profit for the company.
- Spearheaded Lyft Business design system, defining contribution processes and collaborated with designers to ensure quality and consistency.
- Contributed articles to the Lyft design blog as well as led workshops such as how designers can write better bugs.
Zendesk
- Worked across agent experience and workflow teams of Zendesk’s flagship Support product. Laid early groundwork for multi-channel approach within Support and created simple solutions to complex automation needs of large-scale customers.
- Started and owned Zendesk Creative team blog, website, and instagram account, sharing insights and perspectives across a diverse set of fields. Curated and edited writing published by teammates.
Designer Fund Bridge Fellow
- As a Bridge fellow I worked with the Designer Fund on internal tools to help them run their program.
Freelance design
- Designed and built digital products and experiences for clients ranging from digital startups to 3D prototyping platforms, architecture firms, art galleries, and real estate businesses.
- Most recently worked with a creator economy platform Koji on developing a framework to onboard new creators, as well as defining design patterns across their seller apps.
In addition to launching products, I enjoy contributing to the design culture I belong to. Bringing designers together, getting them to collaborate on problems, and encouraging people to teach and share their knowledge are all things I help people do.
Design & engineering workshops
After noticing bugs written by teammates were difficult to parse quickly, I planned, organized and ran a bug writing workshop, getting input from developers, creating deck, and giving talk. I also wrote an article to share more broadly.
Read article hereTelling designers' stories
While at Zendesk I led the design blog, working with designers to develop and publish their ideas. I also ran the instagram account where we published more short-form behind the scenes photos and stories.
Read case study
Design jams
Bringing designers and researchers across pillars together from different teams to increase brain power and tackle problems collaboratively. These monthly jam sessions I led resulted in higher quality solutions reached faster.
Outside of regular work I have a few other hobbies
LED programming and jewelry
I taught myself how to program LEDs using Arduino and the FastLED library. I've made wearables from choker necklaces to jelly fish costumes, and also bike lights. It's been fun combining digital skills with more physical outputs.
Fabrication & wood working
Ever since my first welding studio in school, I have found an appreciation for building with my hands. While not my day to day, I find time to build wood furniture and other sculptural objects such as mobiles.